Last Modified: 18 January, 2018
TPConnects Privacy Statement
TPConnects owns and operates this site (TPConnects.com) and our mobile applications and mobile websites (“the Platforms”) from their main headquarters at TPConnects Headquarters, PO Box 127615, Dubai, United Arab Emirates.
How does this Privacy Statement work?
When you use any of our platforms, services or products, as the client you consent to your personal information being utilised and potentially disclosed in the following ways set forth by the Privacy Statement. Where required by law, we will not collect any of your personal information unless you have accepted the Privacy Statement with an electronic click box or similar.
Please note that we may not be able to provide you with certain services if you are unable to provide us with your personal information.
Please note that the contents of this Privacy Statement will apply to you, even if you have booked your travel products through a third party.
TPConnects and your personal information:
TPConnects collects your information whenever you use our sites and services through tools such as cookies, web server logs, and other mechanisms. We may also collect device identifiers such as you operating system, IP address, device model, browser system and more.
At times, TPConnects prompts you to provide us with more information. On our site, phone calls or email exchanges, you may be asked to provide your name, physical address, email address and phone number when setting up a new account or downloading information (such as a whitepaper). We might combine this information with any information we have automatically collected.
We here at TPConnects at times work with other third-party vendors in order to identify new customers who might want to use TPConnects’ Products and Services. In these cases we may glean information from these third parties.
Using our Platform
We collect information each time you register a new account with our platform – this can include your title, first name, surname, date of birth (if required), phone number, country of residence, and email address.
Information about others
In the case that you provide information about a friend or family member in a referral capacity, you must not use our platforms or services to send unsolicited ‘spam’ messages.
How does TPConnects use personal information?
TPConnects may utilise your information in order to provision, maintain and improve our Sites and Services, or to develop or update our existing services. We may use your information to
provide you with technical support and to provide you with customer service. We may also elect to send you notifications about sales, promotions and new products.
TPConnects does share or share your Personal Information, unless one of the following circumstances apply:
We have received your express written consent;
We are updating and developing new products;
It is needed for external processing by trusted third parties that support our business. In this case, the usage of your information is governed by our explicit instructions, confidentiality and security measures. This might include web development companies or other technical support; or
We need to investigate, detect, and prevent fraud or any other security or legal issues.
It is important that you know that TPConnects shares Anonymous Information with third parties at times when it is appropriate. We may also share your Personal Information with outside companies, organizations or individuals if we believe that disclosure is needed in order to:
Comply with applicable laws, regulations, legal processes or enforceable governmental requests;
Enforce any potential agreements in order to adhere to applicable terms and conditions (this might include investigating potential violations); and
Protect our clients, users and TPConnects as a company from harm as required or permitted by law.
We never sell or license any of your Personal Information to third parties for direct marketing purposes.
TRACKING TECHNOLOGIES. Please refer to your specific browser, computer or device instructions to assess whether you can erase cookies from your hard drive, block their accceotance or receive
warnings that they are about to store. While you may be able to disable cookies, not all aspects of our site will function correctly.
ACCESSING AND CORRECTING YOUR INFORMATION. If it comes to your attention that your information is incorrect, please contact email@example.com in order to amend it or have it deleted. We will attempt to respond to your request within thirty days, but not all requests will be possible based on he risks to your privacy in the case in question. Please note that you may not be able to continue to use TPConnects functionalities if you remove or delete any of your Personal Information.
UNSUBSCRIBING FROM COMMUNICATIONS. From time to time, we send our clients Newsletters, Support Related Emails and other promotional communications. If you wish to opt-out of receiving them, you can simply follow the instructions included in each newsletter or send an email to firstname.lastname@example.org. We are not able to allow you to unsubscribe from Services in order to maintain our network’s integrity, security and operations.
If you have indicated that you would like us to use your information for promotional purposes, we may send you marketing information about our products and services. We may also send you information from our trusted partners) in the cases when;
You have communicated to us that you would like to receive marketing and updates from TPConnects and other third parties; and
We will respect and maintain your personal preferences that you have communicated to us and that we have derived from Cookies and/or from your service usage. This will be collected from aggregate data, data analytics and social media functionality listed below, as well as from market research.
This information will allow us to tailor all of our advertising and communications in order to provide you with value and interest.
By providing us with your personal information, you consent to TPConnects using it in accordance with the information outlines in this current Privacy Statement (as well as the statement in use any time you provide future personal information. Members of the TPConnects team may may contact you by phone, email, SMS or notifications in order to provide you with
important updates regarding changes to our products or services, as well as to provide you with further information about applicable offers, products, services or events.
Your security is of deep importance to us, and that is why we take appropriate steps in order to protect your personal information. We do this with technological solutions that prevent your personal information from being misused in any way. That said, no online system is completely secure, and in the event of any unauthorized or unintended access we are not responsible.
Protecting yourself against internet fraud
It is imperative that you do not ever should your log in details with anyone, even someone you trust. Remember to always log out when you finish with our platforms or services, particularly if you are accessing our products on a public or shared computer.
Always be vigilant about “Phishing” – this refers to someone attempting to trick you into giving them important information by pretending to be an authority or trusted site. Always ensure that all emails from any sender are authentic. If you have any doubts whatsoever, go to the official website and make an inquiry directly. Never click on any links, as they can lead to “clone” websites that will steal your information and use it illegally.
California ‘Shine the Light’ Disclosure
Please note that we may elect to share your information with carefully selected third parties for marketing purposes. If you are a California resident, you are entitled to contact us once per year in order to request the categories of information that we have shared about you, and to which companies. To request this information, please send a request to us as set out below with valid proof of California residency. Please note that it may take up to 30 days to process your request.
Our Platforms may contain links to other websites. Please be aware that we are not responsible for the privacy practices of websites not operated by us or an entity in the “TPConnects Group”. We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Platforms.
Correction/updating of personal information
If your personally identifiable information changes or is inaccurate, or if you no longer desire our service, we will provide a way to correct, update or suppress your personal information provided to us. If you are concerned that any of the information we hold about you is incorrect please contact us. These rights are without prejudice to any legal rights you may have in applicable laws, including your right to object to the certain processing of data.
Access to your personal information
You may have the right to receive a copy of personal information we keep about you, including the sources of the data, the purposes and methods of processing, any electronic decision-making and the entities with whom we share your data. We will endeavor to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested, to the extent permitted by applicable law.
Notification of changes to this Privacy Statement
If we decide to change our Privacy Statement, we will post those changes on our Platforms. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected (and/or where we are required under applicable law), we will notify you. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Statement under which the information was collected until you agree otherwise, but if you do not accept the amended Privacy Statement, please stop using our Platforms. Each version has a version number and date so you can check this easily.
Post Box 127615
Business Village – Office 742
Dubai – United Arab Emirates
Attn: General Counsel, Legal Department