Close on the heels of achieving its Iata NDC (New Distribution Capability) Level 4 certification, Oman Air conducted successful workshops on the same, for its travel agents in Muscat and Salalah.
NDC is the modernisation of a 40-year-old data exchange standard for ticket distribution developed before the Internet was invented. NDC is aimed at replacing the old protocol that has been around since the 1980s and used by Global Distribution Systems (GDSs).
With the new NDC platform, the travel agents will now have more opportunities to engage directly with the airline. More importantly, their earning power will be increased as Oman Air’s NDC direct platform opens up a number of new fare products and dynamic offers, including an increasing variety of ancillary services provided by Oman Air, Free of Cost for its travel agents to sell.
Oman Air’s Global Distribution Team organised these workshops along with technology partner TPConnects to ensure that the travel agents are well versed with Oman Air’s NDC enabled direct distribution.
Umesh Chhiber, senior vice president – Revenue Optimisation, Pricing and Distribution said: “Oman Air generates significant revenue from travel agents and this is projected to grow further. The travel agency community is evolving to adapt to new consumer’s needs, and thanks to opportunities brought by modern technologies. Oman Air has heavily invested in NDC enabled Offer and Order Management and Distribution through TPConnects and is geared up to meet the needs of our travel agency community to satisfy the changing expectations of how our consumers shop, book and pay.”
The workshop at Muscat saw Oman Air’s chief executive officer, Abdulaziz Al Raisi, and chief commercial officer Paul Starrs addressing the queries of the travel agents. The workshops were dotted with product presentations, live demonstration of the NDC Platform and question and answer sessions.