In today’s fast-paced travel industry, efficiency and customer satisfaction are paramount. For travel sellers, choosing the right air content aggregator can make or break their ability to provide top-notch service. But what happens after the ticket is booked? This is where post-ticketing operations become crucial, and where many travel sellers face their biggest challenges. Enter Iris. Our solution enables you to streamline refunds, reissues, and ancillary management. Let’s explore how Iris is enabling smooth post-ticket management for travel sellers.
The Modern Travel Seller’s Wishlist
- Comprehensive Inventory Access: A vast array of airline products, including fares, schedules, and ancillaries from both traditional and low-cost carriers worldwide.
- Real-Time Data: Up-to-the-minute pricing and availability information to maintain customer trust and stay competitive.
- Seamless Integration: A platform that works harmoniously with existing systems, ensuring a smooth workflow from booking to post-booking services.
- Good Customer Support: Prompt and reliable assistance, especially for post-booking services like changes, cancellations, and refunds.
Simplify Refunds, Reissues, and manage Ancillaries with Iris: Iris is a plug-and-play servicing tool designed to tackle the most pressing challenges in post-ticketing operations. Here’s how it addresses each key area:
- Automating Tedious Tasks: Effortlessly manage ticket reissues and refunds. Minimize Agency Debit Memos (ADMs) through automated compliance checks. Reduce manual errors, saving time and resources.
- Boosting Productivity & Revenue: Implement seamless ticket change processes and meet travellers’ expectations with ease. Easy upselling of ancillaries and services, helping you increase revenue opportunities.
- Enhancing Customer Retention: Offer flexibility and quick responses to customer needs. Handle ticket changes efficiently, contributing to long-term loyalty. Provide a superior customer experience that sets you apart from competitors.
Why Iris Stands Out
- User-Friendly Interface: Say goodbye to complex GDS cryptic commands
- Easy API Integration: Iris offers APIs that are designed for easy integration with existing systems, reducing the technical burden on OTAs and travel sellers.
- Diverse Payment Options: The platform supports various payment methods, catering to global customer preferences and enhancing the booking experience.
Iris is designed to automate and simplify post-ticketing operations, making life easier for travel agents and enhancing the overall customer experience.
See Iris in Action
