New AI Integration in Astra and Iris
Dubai, May 28, 2025
TPConnects Technologies, a leading IATA-certified global travel aggregation and distribution technology company, today announced the ongoing integration of its advanced AI capabilities into its industry-leading Astra and Iris platforms, marking a significant step forward in intelligent travel technology. The TPConnects conversational AI agent, Trip Captain, combines natural language processing, travel information, and deep learning capabilities to bring frictionless experience in travel planning and management.
The conversational AI agent will enable airlines and travel sellers to plan and modify customer journeys through natural conversation in their preferred language. The system’s ability to manage the best available offers, process real-time travel data, and provide rich media information makes it a comprehensive solution for the benefit of both leisure and business travellers.
By integrating Trip Captain into our platforms, we are not only enhancing the travel planning experience but also delivering tangible efficiency gains for our partners. Automated workflows and intelligent query handling reduce manual intervention, cut response times, and help serve more travellers with greater accuracy. These improvements drive down operational costs and free up valuable time, enabling greater efficiency.
“The travel industry is ready for the next evolution in technology,” said Praveen Kumar, Chief Technology Officer at TPConnects Technologies. “By integrating advanced AI capabilities into our Astra and Iris platforms, we’re not just adding features and automating existing processes. We’re fundamentally transforming how these systems understand and respond to traveller needs. By reimagining the entire travel planning experience for airlines and travel sellers, we are making it more intuitive, more personalized, and more responsive to real-world changes.”
Key features of the conversational AI agent include:
- Natural language processing for intuitive interaction
- Simplified queries for freedom from cryptic commands
- Comprehensive offer management for contextual recommendations
- Reshop made easy for better customer service
- Rich media integration for enhanced decision-making
- Multi-language support for global accessibility
- Deep learning capabilities for continuous improvement
Future updates will include voice-driven booking capabilities, further enhancing the system’s accessibility and ease of use. Trip Captain will be rolled out gradually across the Astra and Iris platforms, with initial features becoming available in H2 2025. Voice-driven capabilities and additional enhancements are planned for subsequent releases.
Read the TPConnects blog on how AI assistants are transforming the travel industry.
About TPConnects
TPConnects Technologies is an IATA-certified, global travel content aggregation and distribution technology company. Through twin flagship products – Astra for Airlines (NDC API Gateway and B2B Portal Solutions), and Iris for Travel Sellers (An Aggregator Platform) – TPConnects delivers modern air retailing capabilities that drive technological innovation while helping travel industry players increase revenue, streamline operations, and enhance customer experience.
TPConnects is granted Airline Retailing Maturity status under the IATA ARMi programme and has received IATA Financial Gateway (IFG) Certification, underscoring the company’s position as a leader in travel retailing innovation.
For more information about TPConnects, please visit www.tpconnects.com.
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For media inquiries, please contact: marketing@tpconnects.com
