The client
Qatar Airways – a multiple award-winning airline connecting over 170 destinations worldwide through its Doha hub.
Challenge we helped to solve
We helped Qatar Airways to modernise its NDC programme so that the airline could exceed partner expectations by providing quick, complimentary, and user-friendly access to its comprehensive NDC capabilities.
Business outcomes we delivered
We delivered the Astra platform for Qatar Airways in just 12 weeks, from contract signing to first phase implementation. Qatar Airways’ trade partners have begun using Astra’s intuitive shopping, selling, and servicing features, and fast web-based access.
- Seamless registration and activation have proved key to partner adoption
- TPConnects’ experience in aggregator solutions for Travel Sellers has enabled Qatar Airways to penetrate the market further
- Close collaboration with IATA ensured seamless BCL integration, crucial for penetrating key non-BSP markets
Challenge
Speeding up the airline’s goal of providing travel sellers with exceptional experiences, particularly in niche markets
As an early NDC innovator, by 2020, Qatar Airways’ distribution strategy had matured. It had invested significantly in offering customisable fares, flexible conditions, exclusive savings, and ancillary combinations tailored to the preferences of travellers, sellers, and other stakeholders.
The airline aimed to rapidly address the needs of its diverse trade partner network. It sought to exceed partner expectations by providing quick, complimentary, and user-friendly access to its comprehensive NDC capabilities through its trade partner interface, the Oryx portal.
Qatar Airways prioritised delivering comprehensive features at go-live to accelerate the achievement of its NDC objectives.
To tackle these challenges and modernise its NDC programme, Qatar Airways selected TPConnects.
Solution
From out-of-the-box shopping and booking NDC offers, to payment, ticketing, and servicing orders
TPConnects’ Astra platform powered Qatar Airways’ modernised NDC Oryx trade partner portal that delivered rich and seamless user experiences to travel sellers.
Results
Contract to delivery in 12 weeks
TPConnects delivered the Astra platform for Qatar Airways in just 12 weeks, from contract signing to first phase implementation, thanks to:
- Astra’s modular technology and state-of-the-art portal with comprehensive out-of-the-box functionality
- Thorough project pre-work that enabled immediate start of contract signing
- Project planning and close collaboration that continually tracked progress and validated outputs
- Extensive experience integrating PSS technology that helped expedited troubleshooting
- Deep travel seller knowledge that helped meet the requirements of the end user
