Personalization Solutions

Personalized Travel Retailing Experiences
Airline controlled Offer and Order Management

Powered by sophisticated continuous profiling and real-time targeting, TPConnects' Personalized Rules Engine enables customized Airline controlled dynamic Offer and Order Management by augmenting behavioral profiles with every interaction. Customer data is profiled using behavioral knowledge, contextualization, segmentation information and predictive intelligence.

Examples

Select preferred onboard meal before departure.

All passengers ticketed on ‘Y’, ‘B’ and ‘E’ RBDs (Revenue Booking Designators) departing from Origin Dubai to all xx points in United Kingdom to be offered 50% off Preferred Seat fee.

Passenger last trip has purchased an economy premium ticket in September for his travel in November. Send a mail with an offer in September.

If load factor is 30% in Economy Class Cabin at -30 days to departure for Dubai-Sydney round-trip, offer Flight + Hotel package where the air fare is above USD100 and hotel room price is per prevailing rates.

Passenger in transit between two flights with a layover of more than x hours to be offered a special deal during his stopover based on his purchasing behavior history, stored and available Passenger last trip has purchased an economy premium ticket in September for his travel in November. Send a mail with an offer in September.

A customer who is likely to purchase Preferred Seats and has experienced service issues in the past, offer the customer Free Preferred Seat.

Push a personalized offer to a mobile device.

FFP Top Tier member searching for flight receives an immediate discount of XX% or a Bundle Offer when they log in before completing the purchase.

Ability to bundle and optimize the product mix based on origin-destination, context of travel, location, aircraft equipment, etc.

End to End Personalized
Omnichannel Offer-management

TPConnects Personalized Omnichannel travel retailing assist airlines to retail travel through analyzing consumer behavior and data and prepare offers to fulfill the needs of the customers. Our NDC based intelligent Offer-management platform helps airlines to present content across all channels to customers in a way that is easy to consume and tailored to the right point in their journey.

Mid-office
Management

Our tour and activity back-office system automates routine admin functions and helps you manage your Suppliers, Agents and Customers from a central location so that you don't have to shuffle through multiple screens.

XML Supplier
Integration

Our tour and activity back-office system automates routine admin functions and helps you manage your Suppliers, Agents and Customers from a central location on the web, so that you don't have to shuffle through multiple screens. It increases your productivity allows Tour Operators to easily connect to multiple suppliers and sell from a global pool of third-party hotel, activity and vehicle inventory, in addition to direct connects. We have integrated over 85 global suppliers for flights, hotels, activities and other ancillary products.